1. What inspired you to pursue a career in pharmacy, particularly in hematology and oncology—and what ultimately led you to join Hematology-Oncology Associates of CNY (HOA)?
I’ve always been passionate about healthcare and wanted a career where I could make a real difference for patients. Pharmacy, especially in hematology and oncology, felt like the perfect fit because it’s such a dynamic field with constant advancements in treatment. I am motivated by the opportunity to help bridge the gap between groundbreaking therapies and the patients who need them. Working in a medically integrated pharmacy, I see firsthand how collaboration can improve access to life-saving treatments. At the end of the day, it’s all about making sure patients get the best possible care, without the stressors of access and affordability.
I was drawn to HOA because it has such a presence in our community, and I knew my values aligned with HOA’s mission. One of my high school friends has worked at HOA for many years and always spoke so highly of the culture, and I could see how impactful her work has been on her personally. I spent most of my career in the retail setting, and I needed a deeper purpose professionally, and HOA just felt right.
2. Can you tell us a little about your role as the manager of the Patient Rx Center and how you educate patients and staff about medications and copay options?
In my role as the manager of The Patient Rx Center, my main focus is ensuring that patients have seamless access to the medications they need while also supporting staff with the latest clinical and financial resources.
A big part of my job involves educating both patients and our care team about treatment options, side effect management, and financial assistance programs. For patients, that means having one-on-one conversations to explain how their medications work, what to expect, and how to manage any side effects. We also walk them through their insurance coverage and help find copay assistance or foundation support when needed, so cost isn’t a barrier to care.
For staff, I provide support. Whether it is regarding new therapies, dosing recommendations, side effect management, or even reimbursement strategies, I am a trusted, accessible resource. By making sure both patients and providers are well-informed, we’re able to improve adherence, outcomes, and overall patient experience.
3. What do you find most rewarding about the work you do?
What I find most rewarding about my work is knowing that I’m making a real impact on patients’ lives. Navigating cancer treatment can be overwhelming, and being able to simplify the process—whether by helping a patient understand their medication, managing side effects, or finding financial assistance—makes a huge difference. It’s incredibly fulfilling to see a patient get access to a life-saving treatment they might have otherwise struggled to afford. I have formed many genuine, heartwarming relationships with patients and the hope and gratitude they carry is so inspiring, both in my work life and personal life.
Know an educator who deserves a mention? Email courtneyk@familytimescny.com.
